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1) ERP II SAP/Oracle Escalation Wake-up Call: Some enterprises with large-scale SAP/Oracle systems have experienced
an Oracle DBMS bug, which has exposed problems with the vendors'
support escalation processes. In the complex world of ERP II,
enterprises with large-scale implementations are likely to experience
difficulties that expose flaws in vendors' support and quality
assurance processes. Therefore, enterprises should become more
proactive with respect to their system support and management. The
critical support and escalation issues illustrated by the Oracle DBMS
bug will have major ramifications on the credibility of the ERP II
Unix market to support large-scale business operations.