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1) ERP II SAP/Oracle Escalation Wake-up Call: Some enterprises with large-scale SAP/Oracle systems have experienced
an Oracle DBMS bug, which has exposed problems with the vendors'
support escalation processes. In the complex world of ERP II,
enterprises with large-scale implementations are likely to experience
difficulties that expose flaws in vendors' support and quality
assurance processes. Therefore, enterprises should become more
proactive with respect to their system support and management. The
critical support and escalation issues illustrated by the Oracle DBMS
bug will have major ramifications on the credibility of the ERP II
Unix market to support large-scale business operations.
2) SAPís Application Server Move Will Be "Massively Unsuccessful": Speaking at Information Age's Collaborative Commerce conference in
London (Jan. 31 - Feb. 1, 2002), Fred Meyer (chief product strategist
at application integration vendor Tibco) outlined the role of
packaged applications such as SAP's enterprise resource planning
(ERP) suite, mySAP.com, in the future of Web services. "There will
still be a role for packaged applications behind the firewall," says
Meyer, "but the complexity of these systems makes it impossible to
build exhaustive integration across applications. The SAP mindset is
that "we own this world so you can't touch this," which is why [the
move into application development] will be massively unsuccessful."