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1) ERP II SAP/Oracle Escalation Wake-up Call: Some enterprises with large-scale SAP/Oracle systems have experienced an Oracle DBMS bug, which has exposed problems with the vendors' support escalation processes. In the complex world of ERP II, enterprises with large-scale implementations are likely to experience difficulties that expose flaws in vendors' support and quality assurance processes. Therefore, enterprises should become more proactive with respect to their system support and management. The critical support and escalation issues illustrated by the Oracle DBMS bug will have major ramifications on the credibility of the ERP II Unix market to support large-scale business operations.

[ Categories (all) : [ weblog-2002-02-15 about-SAP about-Oracle via-SAPNews ...obj882... ] /// Categories (indiv) : [ weblog-2002-02-15 about-SAP about-Oracle via-SAPNews ...obj882... ] 0 comments

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