http://brenebrown.com/ defines empathy as having four components:
- to be able to see the world as others see it
- to be nonjudgmental
- to understand another person's feelings
- to communicate your understanding of that person's feelings back to them
Empathy is a skill that we have to learn and practice — mastery comes from practice. Ultimately, we want to be warm, be kind, and be accessible.
https://slack.engineering/on-empathy-pull-requests-979e4257d158
http://sethgodin.typepad.com/seths_blog/2009/10/empathy.html
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